Shipping and Returns

Shipping

Australia
All orders under $150  –  $9.95 FLAT RATE
Spend over $150 -  SHIPPING IS FREE!

Selected items such as Rattan and Doormats are excluded from this free shipping due to their extra weight and size. We will always source the best shipping rate possible. The shipping on these items will be calculated at checkout based on weight of order.
Express shipping can be selected at checkout.

International
International shipping is available. The shipping rate will be calculated at checkout based on weight of order.
Duties and taxes are the responsibility of the customer. Please contact your local authority for more information. 

RATTAN ITEMS
Australia
Regular shipping: $15.35 (additional $3.15 if purchasing multiple rattan products)
Express shipping: $19.35 (additional $6.15 if purchasing multiple rattan products)

DOORMATS
Australia
Regular shipping: $17.50 (additional $7 if purchasing multiple doormats)
Express shipping: $22.50 (additional $24 if purchasing multiple doormats)

International
Please email hello@homedweller.com.au for a shipping quote.

All parcels are sent from Brisbane, Australia.

Major metro locations should receive goods within 4 working days and may be longer for regional and rural locations.

We use Australia Post and Sendle to send packages.
Sendle is a 100% carbon-neutral delivery service.

All packages are provided with a tracking number. Note: Unfortunately we do not deliver to PO Boxes.

In most cases your order will be packed and dispatched the next business day.
Customers will be notified when their order has been processed and the delivery is on its way.

Returns

If for some reason you are not completely happy with your purchase, you may return the products for exchange, refund or credit note on full priced items only.

Exchanges/Change of mind/Returns are not accepted on sale items. 

Please be mindful when ordering pre-order items as refunds will not be given for change of mind or due to shipping delays.

You must notify us at hello@homedweller.com.au within five days of receipt of goods and return goods to us within 14 days of order date to be eligible for a refund.

Refunds will be made via the form of payment for the cost of the items, and will not include the postage costs of the order.

Cost of return postage is the responsibility of the customer, unless the items are declared faulty. 

EXCHANGES: We cannot hold items for exchange while we wait for your item to be returned. If you are needing an exchange you are best to re-purchase the size/product you are after to ensure you don’t miss out.  We will then refund your return as long as it is received within our return guidelines.You will be required to pay the additional postage for product exchanges.

All items returned must be in original condition and not be used, worn, altered, washed and must have the original tags attached. Please take care when trying items on to not leave makeup or perfume on the items.

Home Dweller accepts no responsibility for lost returns. We recommend you keep a copy of your couriers tracking number for your follow up.

If you believe the item is faulty, please email us immediately at hello@homedweller.com.au

To return items please follow these steps

  1. Contact us on hello@homedweller.com.au to lodge your return/exchange/credit note request within 5 days of receiving goods.
  2. Turn the packaging you received your order inside out, or you may repackage or purchase new packaging from the post office.
  3. Include your item, tape the parcel closed and label the front with our returns address which will be provided when we reply to your email requesting return at hello@homedweller.com.au
  4. Lodge at post office within 14 days of your order date.

If you have any questions feel free to contact us hello@homedweller.com.au and we'll get back to you promptly.